Guest Services Volunteer

Guest Services Volunteers work throughout the Zoo providing information and interpretation about the Zoo and its animals to visitors.  

Level 1: Guest Services

Working in the Information Centre advising visitors and handing out maps; spot guiding (providing information and navigation to visitors on the grounds); manning ‘touch tables’; helping out at special events; conducting visitor surveys; and assisting with crowd control.  

Level 2: Guest Services 

These volunteers are trained to additionally provide guided tours, especially of our Australian animal section, and assist with VIP tours. 

Is this right for me?

You need to enjoy working with people, be prepared to be part of a team, have a keen interest in animals and a willingness to learn. A decent level of fitness is required as you will be walking around the grounds on a regular basis.

Minimum commitment: 12 months, once per fortnight (negotiable). 

Financial contribution: $25 joining fee plus Zoo Friends membership

NB: Volunteer positions are not guaranteed, if you are not currently a Zoo Friends member you will not be required to join unitl after you have sucessfully gained a position.

Training

All Guest Services volunteers are required to complete a one day induction and a six day orientation training course. 

- Tour Guide training is required to progress to Guest Services: level 2.  

All volunteers must complete Level 1 volunteering before progressing.

Click here for instructions on how to apply.