The wild awaits

The wild awaits

Now open.

Taronga Zoo Sydney and Taronga Western Plains Zoo Dubbo are delighted to be open to guests this summer, with plenty of new arrivals to meet. Taronga’s Zoos operate in line with current NSW Public Health orders and COVID-safe sites.

Taronga Zoo Sydney’s beautiful outdoor harbourside location provides you with the chance to reconnect with our animals and nature and enjoy time safely with family and friends. 

We’re committed to keeping you safe, but this does mean some changes to the usual experience which can be read in detail around our safety precautions, ticketing and guest experience. 

Important update

Taronga Zoo Sydney and Taronga Western Plains Zoo Dubbo are open to all guests in line with current NSW Public Health advice. 

The health and safety of Zoo guests, staff, animals and of course the broader community remains our top priority and we have taken steps to ensure Taronga is a safe place to visit.

Our sites are proudly COVID-Safe and comply with all current NSW Public Health orders.

In line with current health advice, all guests will be required to QR code check in using the Service NSW app on arrival. All guests are required to wear a mask in indoor areas such as cafes, shops and indoor exhibits and Taronga strongly encourages guests tot wear a mask when they can't physically distance outdoors. 

All guests, including Zoo Friends and complimentary ticket holders, will be required to pre-register their visit online. In order to provide a safe and n enjoyable experience for all guests, there is currently a limited number of daily tickets available. Please select your visit date when booking your tickets.

If guests feel unwell, even if their symptoms are mild, they are required to stay home and reschedule their visit.

Pre-booked tickets can be changed to an alternate date at no charge. If you need to change your visit date, please contact either Taronga Zoo Sydney or Taronga Western Plains Zoo:

Sydney: email tz@zoo.nsw.gov.au or call 02 9969 2777

Dubbo: email twpz@zoo.nsw.gov.au or call 02 6881 1400

COVID-19 safety measures

In accordance with the latest NSW Health advice, there are some important considerations across both Zoos to keep the community safe when planning a visit.

These include:

  • Pre-booked visits only: All guests, including Zoo Friends and complimentary ticket holders, will be required to pre-purchase tickets online for a specific date
  • Limited capacity: In order to provide a safe andn enjoyable experience for all guests, there is currently a limited number of daily tickets available. Please select your visit date when booking your tickets
  • QR Code check in: All guess will be required to QR code check in using the Service NSW app on arrival
  • Mask-wearing: All guests are required to wear a mask in indoor areas such as cafes, shops and indoor exhibits and Taronga strongly encourages guests to wear a mask when they can't physically distance outdoors
  • Social distancing: Staff and guests (unless from the same household) and guests are encouraged to maintain 1.5m physical distancing at all times where possible
  • Cash-free Zoos: Taronga’s Zoos are currently cashless, with only contactless payments permitted
  • Monitor for symptoms: If guests feel unwell, even if their symptoms are mild, they are required to stay home and reschedule their visit. Pre-booked tickets can be changed to an alternate date at no charge

What changes are there to the Zoo experience?

In order to keep our guests and community safe and to remain in accordance with the latest health advice, there will be some modifications to the regular guest experience. 

  • Arrival: The lower entrance to Taronga Zoo and access to the lower Sky Safari station are currently closed. The 238 bus route connects the ferry wharf to the main entry gates

  • Payment options: Cash will not be accepted on site with only contactless payments permitted

  • Retail stores: Our stores are open, with hand sanitiser dispensed upon entry.  Guests are required to wear a mask while indoors and outdoors if they cannot appropriately physically distance

  • Food and beverage: Cafes and indoor food and beverage outlets will operate with reduced capacity in line with the one person per two square metre rule

  • Encounters and experiences: Some animal encounters and tours have not recommenced at this stage. Please refer to our encounters page for more information

  • Equipment hire: Strollers and wheelchairs will continue to be available but at reduced volumes ensuring appropriate sanitising can occur between hires

These adjustments will be continually modified in line with current restrictions.

Do I have to be fully vaccinated to visit Taronga Zoo Sydney?

All guests regardless of vaccination status will be able to visit Taronga in line with the latest NSW Public Health Advice.

Do I have to check-in on arrival?

From Thursday 23 December 2021, all guests will be required to QR code check in using the Service NSW app on arrival. 

Are guests at risk of catching COVID-19 from Zoo animals?

On current evidence there is no risk to guests of catching COVID-19 from zoo animals. Biosecurity measures are in place and Taronga adheres to National Biosecurity Guidelines to make every attempt to prevent disease incursions and to protect the health of its animals, staff, volunteers, students and guests.

Ticketing and entry

All guests, including Zoo Friends and complimentary ticket holders, will be required to pre-purchase tickets or pre-register their visit online prior to arriving.

Tickets will not be available for purchase at the gate.

Do children need to purchase a ticket online?

Yes. Free tickets will be available online for children aged under four.

Do I have to prove my vaccination status to visit the Zoo?

No. Taronga is open to all guest regardless of vaccination status in line with the latest NSW Public Health advice and as such guests will no longer be required to present their COVID-19 digital certificate on arrival.

I previously purchased a ticket to Taronga Zoo, is it still valid?

All tickets purchased to Taronga Zoo Sydney and Taronga Western Plains Zoo Dubbo have had their validity extended until the 31 December 2021. To help manage the zoo’s capacity, guests will need to register their intent to use their ticket online before visiting.

Can I still use my Dine & Discover NSW voucher?

Yes. The NSW Government has extended the Dine and Discover NSW program until 30 June 2022, with two additional vouchers made available to all NSW residents in December. Dine and Discover NSW vouchers can be redeemed when booking online and at catering outlets in zoo grounds.  

I have a gold or community pass - do I need to register?

Yes. All visitors to either Taronga Zoo Sydney or Taronga Western Plains Zoo Dubbo, including any gold pass or community pass holders, MUST register online. When booking your gold/community pass via your organisation, please ensure you obtain the registration link specifically set up for the registration of gold/community pass members.

NOTE: Gold passes are available exclusively to Taronga's corporate partners, and Community Passes are available exclusively to community groups via our foundation team.

Memberships

We ask that our Zoo Friends register their visit online prior to visiting the zoo via the Zoo Friends portal. All Zoo Friends memberships have been automatically extended for the duration of the closure period at both zoos. Registrations can be changed and moved to alternate days if your plans change at short notice.

Read more about Zoo Friends Annual Memberships and how to register your visit if you are a current member.

For all other enquiries about Zoo Friends annual pass memberships, please contact the Zoo Friends office by email zoofriends@zoo.nsw.gov.au or by calling (02) 9969 2777 (option 3).

I’m a Zoo Friend and have been unable to visit. Will my membership be extended?

Zoo Friends are an extremely important part of our community and all memberships have been automatically extended for the duration of the closure period for both Zoos.

In Sydney, memberships have been automatically extended for four months and in Dubbo, memberships have been automatically extended for three months.

Accommodation

All Taronga’s overnight accommodation offerings are now open, including the Wildlife Retreat at Taronga and Roar & Snore at Taronga Zoo Sydney and Zoofari Lodge, Savannah Cabins and Billabong Camp at Taronga Western Plains Zoo.    

Bookings are now open for all accommodation products across both Sydney and Dubbo. Read more and book now.

Accessibility

Taronga Zoo Sydney aims to be as accessible as possible to guests' needs, however, safety changes will impact the usual guest experience to ensure we stay in line with recommended safety procedures.

Can I hire strollers and/or wheelchairs?

Equipment hire, including strollers and wheelchairs, will continue to be available but at reduced volumes ensuring appropriate sanitising can occur between hires.

NOTE: Taronga Zoo Sydney is on a site of 28 hectares and the topography is quite steep in some areas. All paths are bitumen and many that traverse the Zoo are reasonably level, however some paths linking the various levels within the Zoo are steep. Visitors with limited mobility are still able to traverse the entire Zoo with a number of elevators and ramps located around the site.

Can I still access the car park?

Yes, the car park is open to all guests.